Quality Management and Accounting in Service Industries :
A New Model of Quality Cost Calculation

Quality Management and Accounting in Service Industries :
A New Model of Quality Cost Calculation

Management

he process of globalisation in world markets and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies

Sadkowski, Wojciech
Jedynak, Piotr

https://directory.doabooks.org/handle/20.500.12854/81632

Taylor & Francis

2022

http://creativecommons.org/licenses/by-nc-nd/4.0

pdf

English

10.4324/9781003275022