Smart Services: Artificial Intelligence in Service Systems

Smart_Services_Artificial_Intelligence_in_Service_Systems.jpg

Dublin Core

Title

Smart Services: Artificial Intelligence in Service Systems

Subject

Information technology industries

Description

This special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial and customer challenges, technologies, service robotics and research trends. Overall, the Special Issue offers knowledge for advancing the adoption of AI in services and inspiring managerial decisions and innovation in the fields of: service systems, smart service, service digitization, customer interactions, artificial intelligence, emotion detection, servitization, service robots and digitalization.

Creator

Amorim, Marlene (editor)
Cohen, Yuval (editor)
Reis, João (editor)

Source

https://directory.doabooks.org/handle/20.500.12854/101432

Publisher

MDPI - Multidisciplinary Digital Publishing Institute

Date

2023

Contributor

Wahyuni

Rights

https://creativecommons.org/licenses/by/4.0/

Format

Pdf

Language

English

Identifier

DOI
10.3390/books978-3-0365-6284-1
ISBN
9783036562834, 9783036562841

Document Viewer